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Security and Privacy


  • Trouble placing an order


    • We do have anti-fraud measures that will automatically fail any credit card tried three times in a 15-minute period.

    If your card has failed please try the following:
    • Check that we accept the card you are trying
    • Make sure that there are no spaces in the credit card number entry box
    • Check that you have entered the correct expiry date of the card (you do not need to enter a start date or issue number if your card does not have one)
    • Ensure that you have entered the 3 digit Card Security Code from the back of your card
    • Use another card
    • If you are still experiencing problems making an order, then please call us on 0161 448 8786
    • where we will be able to manually process your order.
  • Security on heaven-spa.co.uk


    • We believe shopping online at heaven-spa.co.uk is completely safe. We are fully confident that no unauthorised person or company can access any personal information entered on our website.

    When orders are placed on our website, card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

  • Privacy Policy


    • At Heaven Spa we are committed to respecting your privacy and we will not pass on your details to third parties.
    We only use the information you give us to process orders, process payments and communicate with you about our products, services and news that we think may interest you.
    By supplying us with your details, you are consenting to us using details in the ways described above.

    If you do not wish to receive mails from us please contact us and we'll make sure that we omit your details from our mailing lists.

    Unsubscribe from our mailing list