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Returns and Exchanges



  • Process for UK returns and exchanges


    • We do accept goods back at Heaven-Spa.co.uk, however only in the following circumstances:
    • They have been un-opened and unused and are in a re-salable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact.
    • We have sent the wrong products in an order (If this is the case we will cover all relevant postage costs).
    • If you wish to return your goods, we will refund the value of the goods on receipt of them or exchange them if requested*
    Our returns address is as follows:

    Heaven-Spa.co.uk
    115 Lapwing Lane
    Didsbury
    Manchester
    M20 6UR

    If you wish to have an item exchanged for an item of higher value we will charge your nominated card for the difference plus Postage & Packing, otherwise any exchanged items will incur Postage & Packing charges. Please ensure that you include a note with your customer number or order number with all returned items.

    *Please ensure that you include a note with your customer number or order number with all returned items.

  • How to cancel an order

  • Returning an item bought with a gift voucher